Cancellation, Refund and Withdrawal Policy

All products sold on LisansX are digital content. This page explains in which cases cancellations and refunds can be made.

Delivered products — no right of withdrawal

Pursuant to art. 15/1-(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for intangible goods delivered instantly and for services performed instantly in electronic form. Refunds are not made on the grounds of "changed my mind" after a product code, licence key or account information has been delivered to your account.

Undelivered orders

For products delivered by a supplier or manually, you may request cancellation before delivery takes place. If the product cannot be delivered in any way, the order is cancelled automatically. In both cases, the price of the undelivered part is refunded to your balance.

Non-working or defective product

If the delivered code does not work, has already been used, does not conform to the product description, or becomes unusable within the warranty period stated on the product page:

create a request with your order number via the Support section of your account,
attach a screenshot of the error message, if available.

Following review, the product is replaced or its price is refunded to your balance. This right arises from the provisions on defective goods under Law No. 6502 and is not affected by the right-of-withdrawal exception.

Balance refund

You may request a refund of the balance you have loaded into your account and not yet spent. Once your request has been submitted via the support section or to destek@lisansx.net, the refund will be made within 14 days at the latest, to the payment method you used or to a bank account registered in your name that you notify to us. Transaction fees charged by the payment provider may be deducted from the refund amount. Balance granted as a gift under campaigns and promotions cannot be converted into cash.

Contact

Erdem Erdem — destek@lisansx.net — 0551 184 23 26